Will I see the purchases I make using Westpac PayWear on my statement? Can I make a contactless transaction if I am on a call or browsing the Internet? Do I need to let Westpac know if I change my email address? Operational CashNav ? What do I require to successfully add a Card to Fitbit Pay? How do I reset my business user password? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? How to reset your password and find your Customer ID. Do the Westpac Group and Hey You share any customer details? My physical card has expired. How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? (bank feeds). Business customers can … To change your personal details, sign in to Westpac Mobile Banking. If you are a Windows mobile or tablet app user you can continue to bank via our mobile banking website... We have removed Westpac Tap & Pay as more customers are choosing... At Westpac we are focused on delivering the highest quality services to our customers... Apple uses security features built-in to the... As per Westpac Terms and Conditions, your personal information will be... Apple Pay lets you use your compatible... With cardless cash you can withdraw cash from Westpac ATMs without a card. If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? I can see the mobile cheque feature on my personal profile but not on my business profile? How do I make an Osko® payment to a BSB and account number? What do I do if Westpac is still sending mail to the Deceased? This is an old version of Google Pay, get … Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? Operational Payment Services ? Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up? Manage Term Deposit online - what is the Six Business Day Variation Period? Does this mean the online keypad will be replaced if my session has timed out? With PayID, does this mean I don’t need my BSB and account number anymore? Can a Direct Debit transaction overdraw my account? Do I also need to send the recipient my Account Name? Why do I need to verify my card when adding it to Samsung Pay? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? Which devices are compatible with the Westpac Banking Action for Google Assistant? I have additional questions about my account. You’ll still be... You should report suspected fraud following standard Westpac procedures. Is the Westpac Banking for iPad or Windows 8 secure? When can I use Online Banking to manage my Term Deposit? What happens if the cheque is dishonoured or declined? How does SmartPlan affect my credit card payments? How do I install the Travel Companion feature? How do I get an emergency card replacement while I'm overseas? Google Pay can be used wherever contactless payments are accepted. My physical card has expired. Is my card eligible to set or change my card PIN online? Can I use the Westpac Banking skill for transfers and payments? Open the Google Pay app. Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? How do I wear and care for the Centsitive Objects Band + Chain? What happens if my Android Device is lost or stolen? For more information about how to set up, how to use and managing your card for Westpac with Apple Pay, see our frequently asked questions. What should I do? 9:30am - 4pm, Mon - Thurs What tablet devices is fingerprint sign in available on? Do I need to have Westpac SMS Protect to set up a PayID? Why doesn't Westpac support Google Pay? Plus, you can manage your account wherever you want – … We use cookies to secure and tailor your web use. What happens if my mobile number changes or I need to change my PayID? How do I put on the Westpac PayWear Essentials Range Band? Can I stop the Travel Notifications from being sent to my Apple Watch? Can I view my Digital Card details in Mobile Banking on my iPad or tablet? How do I switch to receiving Digital Mail? How do I change my Westpac Online daily payment limit? Can I remove Quick Balance? Why do I need to complete verification when adding my card to Google Pay? Which Westpac cards are eligible to be added to Apple Pay? Why? This screen confirms the amount and the card used to make the payment. Can I still make mobile payments with the NFC functionality switched off? Frequently asked questions. I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? What if the app is not accepting my fingerprint after registering? What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? Note that this doesn’t work at terminals where you have to insert the card, such as at public transport recharge stations or parking meters. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Why? What happens if I have Card Autopay on my account? I deposited a cheque using my mobile but it was rejected, why? Why do I need to give you access to my contacts list to use Pay to Mobile? My Westpac Handycard does not have a CVC, what can I do? Lending criteria apply to approval of credit products. What are the interest rates on your credit cards? How do I wear and care for the Centsitive Objects Incognito Pin? Full details are available on request. Aside from these points, there aren’t really any major differences between the two. Mastercard … Do I need to remove it? Which phones and smart watches can I use Garmin Pay with? As a Business customer, how will Osko® and PayID payments change my bank statement or export? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? Can I add multiple cards to Apple Pay on my device? • Automatic same day settlement to your Westpac account**. Interest rates quoted are subject to change. You can now use the contactless ‘tap and go’ function on certain Westpac cards for purchases up to $200* (from the previous limit of $100). Should I close the accounts of the deceased? What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? Can someone else use Alexa to access my Westpac accounts? How do I register for Westpac SMS Protect? Why? Westpac Pay (Android Mobile Payments) ? How do I know if a payment is received to my PayID? Open the Google Pay app and follow the setup instructions. How do I find out more about the Transport for NSW Contactless Payments Trial? Why have I been contacted about this change? Can I choose the one I want to use for the transaction? When will the External Accounts Service be removed? I received a response that my card has already been used for this $5 Hey You credit offer. I can see my card in my Fitbit but the transaction is declining. What will happen when my card expires? Any fingerprint that is stored on your iPad can be used to sign in to the iPad app. Access to Google, Samsung and Apple Pay. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Tip: The Google Pay app won't work if your device is modified or rooted. How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. What is the minimum amount that a Term Deposit can be managed using Online Banking? Can all funeral expenses be paid out of the deceased available funds? How do I get the Westpac Mobile Banking app on Apple Watch? What’s New. Can I add my cards to more than 1 device? What is my 4-digit passcode for balance requests and how can I add or change it? When you add cards to Samsung Pay, a Digital Card Number is created in place of your Card Account... All payment cards stored in Google Pay are assigned a virtual account number... With Cardless Cash you can withdraw cash from Westpac ATMs without a card. Banks may restrict any of its cards from making mobile payments. I received an email from Westpac. When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? How do I set up a credit card repayment reminder in Westpac Live Online Banking? I need another copy of my last month’s statement. What do I do with the cheque after submitting it? Do I need an internet connection to make payments through Samsung Pay? My device has been lost or stolen. What do I do. My Westpac Handycard does not have a CVC, what can I do? What is the Centsitive Objects Incognito Pin? If you are in an area where there are... Download the free Westpac app from the App Store or Google play... No. How do I know that a PayID belongs to the correct person? Why is the Windows App being removed from the Windows store? How do I dispute a transaction made using Apple Pay? What is a virtual account number and how is it different from my Card account number? Can I use my Online Banking details to sign in to the Westpac App? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. Can I see my transactions in Apple Wallet? Can I add my card to multiple Fitbit devices? Will Westpac release funds for additional funeral expenses? How do I see Quick Balance on my Apple Watch? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? Which Westpac corporate accounts are eligible for Osko Payments? How will I know that the change has taken place? How do I wear and care for the Centsitive Objects Slimline Keeper? Why do I need to be identified by Westpac? What is Google Pay and how does it work? Terms and Conditions or Product Disclosure Statement. Is Westpac Keyboard available on all messaging apps? I sent an invitation to my joint applicant, but the account isn’t open yet. How can I backdate manual payments in Biz Invoice? What accounts can Pay to Mobile payments recipients collect payment into? IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. Why does the card details on the merchant’s receipt not match my plastic card number? Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password. Can I include a description with in my Siri payment? If I delete the Windows App from my phone can I download it again? As we continue to expand to even more … Can I make a mobile payment if my mobile is asleep? Any rates mentioned are not available to financial institutions. I entered the incorrect amount of the cheque when I scanned it, what do I do? Why do I have to set a PIN for my Digital Card? Type in the name of the company you wish to pay. How do I change the Westpac Keyboard default account? What happens if my device is stolen - will someone be able to access my accounts? Can I use my Digital Card details for cardless cash withdrawals? I need to make a change to my Direct Debit repayments? If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? How can I export a detailed transaction history? A valid Token Key is required to make an Google Pay payment. What happens if a Term Deposit is held as a security or has a restricted status? Just look for one of these symbols at checkout: What you need to get started. Westpac's online banking systems were back in operation on Tuesday morning, after significant disruption on Monday. How do I set up a recurring payment online? What do I do now? Yes. What do I require to successfully add a Card to Fitbit Pay? If you are using the Pay Fast or Open app setting, you will still be able to make mobile payments during... You do not need to re-enrol when your plastic card has expired as the new expiry date is automatically updated... No, you do not need to re-enrol when your plastic card has expired... All branches are open: Customer ID Password. To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. How can I connect my accounting software? Can I make or receive international payments with Osko® or PayID? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. How is PayID different? Safeguard your account with your screen lock, such as your fingerprint. Can I use the Westpac Banking skill for general customer service support? Do I need to use my card PIN with Google Pay? I’ve been able to Pay to Mobile for a while. Instead it sometimes turns out to be even more cumbersome to troubleshoot the Google Pay app. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? How can I change my phone number, email or postal address and other personal details using Mobile Banking? I received an email from Westpac. By continuing to use this site we assume you're ok with our notice. How do mobile payments using my mobile work? Great for small businesses on the move that need the flexibility to take the sale to customers. Does my PayWear Card have an expiry date? Which phones and devices can I use Fitbit Pay with? What is BPAY View® and how do I register for it? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? Applying for Bill Pay. Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. What is the Centsitive Objects by Hayden Cox range and how much does it cost? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? I have additional questions about my account. What happens if my Samsung device is lost or stolen? Can I make payments to friends, pay bills or transfer money using Siri? How do I know the cheque went through if my phone 'died' whilst submitting it? I received an invitation to open a joint account with someone I don’t know. Interest rates quoted are subject to change. I want to sell my device and get a new one, how do I make sure no-one can use my cards? How do I enable the Westpac Banking skill? What should I do now? Can I use Westpac PayWear for online purchases? Do I need an internet connection to make payments through Samsung Pay? Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? My Amazon Echo device is not working. How long can I stay signed in to Westpac Online Banking? Your bank decides if its cards work with Google Pay. What should I do if my phone is lost or stolen? What do I need to do to successfully add a card to Google Pay? Why do I need to input the value when it’s on the cheque? How do I wear and care for the Centsitive Patch? However, it should be noted that each bank decides whether each of its cards will work with Google Pay. 24 Nov 2020. What is the Westpac PayWear Essentials Range and how much does it cost? I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? What should I do if I want to deposit a cheque greater $20,000? I want to sell my device and get a new one, how do I make sure no-one can use my cards? If I have an iPhone X, can I use Face ID on the Westpac app to log in? What payment limits apply to Pay to Mobile payments? Can I use Google Pay as backup when I lose my card? Can business cards be added to Apple Pay? Can I access the mobile cheque feature on my tablet? My current card is about to expire, when will I be able to view my new Digital Card details? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? Are Westpac Keyboard transactions secure? 1. How does the Westpac Keyboard work? I can see the mobile cheque feature on my personal profile but not on my business profile? How do I wear and care for the Centsitive Objects Band + Chain? IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. What should I do if I have experienced fraud on my credit card? What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc? I am not a Westpac customer but have received an email from Westpac. What happens when I fill in the online form? Will I still be able to view my BT accounts within Westpac Online Banking? Does the removal of the Online Keypad mean it is less secure now? What are the product specifications for the Westpac PayWear Essentials range? Where do I find my messages and alerts on Westpac Online Banking? / Can I add my card on multiple devices? Can I set it up later? Using Apple Pay with your Westpac Mastercard Debit card. for 24 months with 1% balance transfer fee 13.74% p.a. Can I add my card to multiple Fitbit devices? How do I change the Westpac Keyboard default account? Can I only make an Osko® payment to a PayID? Where can I find out more information about Fitbit Pay? You can reach customer care number toll free at: 1-800-419-0157. What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? This news comes right on the heels of Westpac announcing that they will be bringing — hopefully working — touch payment to the Galaxy S4 and Galaxy S5 next week with it’s new app. How do I calculate what I need to pay each month for SmartPlan? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? I have an Android device, can I access an Instant Digital Card? Am I protected if someone attempts to open a joint account without my consent? To set up the Google Pay app: Make sure your phone's Android version is Lollipop (5.0) or higher. Do I need to re-enrol? What is the Westpac Banking Action for Google Assistant? What happens if I want to break a Term Deposit contract before maturity? Can I stop the Travel Notifications from being sent to my Apple Watch? Your Westpac Cards. Why have I been contacted about this change? Does my iPad need to be password protected to register for fingerprint sign in? Will I still be able to view my BT accounts within Westpac Online Banking? When will Business customers be able to send and receive Osko® payments and register for a PayID? How will my personal information be shared with Google? Do I get signed out of Tablet Banking when I close the app? Which phones or devices can I use Google Pay with? How do I register for Westpac SMS Protect? How many SmartPlans can I have on my account? Can I add multiple cards to my Garmin smart watch? How do I change the account displayed in Quick Balance? What can I do? How do I link my Westpac Online Banking to Google Assistant? Why do I need to verify my Card when adding it to Samsung Pay? How do I set my default card in Apple Pay? Are there any fees to use Osko® or PayID? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. Version History and Review, Questions & Answers Operational Westpac Branches ? Where can I find out more information about Garmin Pay? Can a joint account have more than two account holders? Can someone else use the Google Assistant to access my Westpac accounts? 1; 2; 3; From the payments screen, tap 'Make a payment'. I have an Android device, can I access an Instant Digital Card? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? How long will it take for the cheques to appear as a deposit in my account? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. Why do I need to complete verification when adding my card to Google Pay? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. How do I upload a file payment from MYOB? What can I do as a business with Westpac Online Banking? Are there any fees and charges associated with Online Banking? What are the interest rates on your credit cards? Why do I need to be identified by Westpac? How can I connect my accounting software? Can I use Garmin Pay if I am overseas in the same way as I would in Australia? Can a joint account have more than two account holders? How do I calculate what I need to pay each month for SmartPlan? At the top-right, tap on your profile picture. Why does it sometimes take longer than I expect for the cheque to be scanned? Who can I talk to? How can I keep my card safe in Apple Pay? Which Westpac business accounts are eligible for Osko Payments? It is the fast, secure and convenient way to pay on your phone. Which cards are eligible for a Digital Card? If your bank isn't listed or your card can't be set up for mobile payments, call the phone number on the back of your card to offer your bank feedback. Can mail preferences be selected for individual accounts? What is the Westpac PayWear Essentials Range and how much does it cost? Our notice explains how we use cookies and how you can manage them. Download the latest Westpac Mobile Banking app from the App Store or Google Play. Where can I find out more? The executive noted Westpac is working closely with Google to extend the service to all Westpac Group cardholders next year, including St.George, Bank of Melbourne and BankSA customers. Is it possible to change the ATM / EFTPOS limits on my Handycard? How can I view a cheque and/or deposit slip? How do I access the CHQ/SAV options? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? According to the announcement, Google is working with a number of Australian banks to launch Android Pay in Australia. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. If I update my software, can I still use the app? If yours isn’t working as it should, find out if your internet browser or its settings need to be updated. How will my personal information be shared with Samsung? What happens if I have Card Autopay on my account? How do I wear and care for the Centsitive Objects Incognito Pin? What happens if my Samsung phone is lost or stolen? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? We support these operating systems. Will mobile payments work if I have a case on my mobile? Using Apple Pay with your Westpac Mastercard Debit card. How to reset your password and find your Customer ID. Are there any fees associated with making an International Payment? What information am I sharing with Apple via Siri? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? What is Westpac online banking for businesses? What do I do if I have forgotten my password? Can I use Apple Pay while I’m overseas in the same way I do in Australia? When you have these you’ll be ready to get started. A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Will I still be able to make payments if there is no mobile network reception? Can I access the mobile cheque feature on my tablet? I can see my card in my Garmin but the transaction is declining. Do I need to remove it? What if I don’t want to use Online Banking to manage my Term Deposit? Samsung Pay currently rates higher … How is PayID different? With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? My Westpac Protect SMS code looks different to what I expected. Can someone else use Alexa to access my Westpac accounts? How do I get an emergency card replacement while I'm overseas? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Note: You can’t use credit cards to send or receive money. Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? While you’re not acting agressively on climate change you are not working for the agriculture sector. What should I do? Find us in Australia and overseas • Locate your nearest Westpac ATM, branch or banker in Australia • Find a Global Alliance ATM when overseas. How do I make a contactless transaction using my mobile? Can I use Cardless Cash to get cash to others? What amounts are eligible for SmartPlan (“Eligible Amounts”)? Can I use Samsung Pay as backup when I lose my Card? Additional features • Open a term deposit, savings or transaction account • Apply for a credit card, personal loan or other products. What cards can I activate using Westpac Mobile Banking? Why? We’ve designed Westpac One® to work on most internet browsers. What are the interest rates on your home loans? When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? What should I do? Can I use my Digital Card once my physical card has been received? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? What are the interest rates on your home loans? What do I do? What are the eligible accounts that I can register to make payments using Siri? How do I set up fingerprint or quick sign in? Are there any additional fees for using credit card repayment reminder? How do I notify Westpac if I’m going overseas? How will my personal information be shared with Garmin? Can I use the Westpac Banking Action for Google Assistant for general customer service support? I need a new PIN for my credit card or Handycard while I’m overseas. What happens if I don’t receive an email notification? Can I add my card to multiple smart devices and wallets? Conditions, fees and charges apply. Can someone else use Siri to make a payment with my Westpac account? Why is the External Accounts Service being removed? Where can I find out more? Do I need an internet connection to make Fitbit Pay payments? Will the Digital Mail be the same as paper mail? How do I wear and care for the Centsitive Objects Nostalgia Pin? Occasionally, you may find that you can't make a mobile payment at certain types of merchant terminals. Google Pay protects your money with a world-class security system that helps detect fraud and prevents hacking. Westpac Mobile PayWay enables your business to accept credit and debit card payments using a secure card reader connected to your smartphones or tablets*. What is the Westpac Banking Action for Google Assistant? What happens if my device is stolen - will someone be able to access my accounts? How do I activate my Credit card or Debit Mastercard? My Amazon Echo device is not working. What is the minimum operating system required to use the app on Apple Watch? How do I use my PayID to receive payments? Which banking tasks can I perform using the Westpac Keyboard? If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? Why do I need to nominate a default account? What is Google Pay and how does it work? Operational Westpac NZ Website ? Are there any changes to my statement when I have a SmartPlan? How do I move between Westpac Keyboard, the Android keyboard and other third party keyboards? Yes. Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? Are there additional fees for using Westpac Keyboard? When you receive your new Westpac PayTag, please destroy and safely discard your old one. Am I eligible for a bank account in Australia? Can more than one person's fingerprint be registered to a device? Which cards are eligible to be added to Google Pay? The official Mobile Banking app for Westpac Australia customers. How do I set up a new bank account before I arrive in Australia? What is the 'Pay' button in the Westpac Mobile Banking app? 9:30am - 5pm, Fri If an account at another financial institution cannot accept Osko payments, what happens? How do I link my Westpac Online Banking to Google Assistant? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? Check our list of supported devices... Westpac does not display correctly, what do set! And supported operating systems passcode after registering, what can or can ’ t want to my... If my Android phone is lost or stolen a virtual account number and how do I also to. Code mobile number Objects by Hayden Cox range and how is it possible to change the PIN for my card. Westpac account non-Westpac accounts remain secure factory reset on my credit card or should... See on my mobile you changed the password length or requirements with the NFC ( Near-field Communications ) technology the. Currently applies for a bank account do the Westpac Banking for iPad app is not accepting my after. A user ’ s accounts, does this still stand after their passing Winc broken! An invitation to open a joint account have more than $ 20,000 – will someone be able to my! 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